Terms & Conditions

The rights and obligations of the Parties shall be governed by the provisions of this Agreement. This Agreement expresses the entire agreement of the Parties as to its purpose. It replaces any previous agreements, declarations, negotiations, commitments, communications, oral or written, or any general conditions of the Client or the Provider, regardless of the time or medium of their communication.

Any modification of this Agreement shall be the subject of a written amendment agreed by mutual consent between the Parties.

This Agreement takes effect upon the date the Client registers for an account and accepts these terms. The Agreement remains in effect for as long as the Client maintains an active account with the Software.

Either Party may terminate this Agreement at any time by providing written notice to the other Party. Upon termination, the Client's access to the Software will be revoked and any stored Client Data will be handled in accordance with Article 12.

The Software is currently provided free of charge. The Provider reserves the right to introduce paid plans or modify the scope of the free offering at any time, with reasonable prior notice to the Client.

The Provider grants the Client access to the Software on an "as is" and "as available" basis. The Provider shall use commercially reasonable efforts to maintain uptime and availability but does not guarantee uninterrupted or error-free access.

Upon acceptance of this Agreement, the Provider grants the Client a non-exclusive, non-transferable right to use the Software in SaaS mode, 24/7 (except for planned maintenance or external outages beyond the Provider's control), for the duration of this Agreement.

The Software remains on the Provider's infrastructure; no copy is provided to the Client in any form or medium.

In this respect, the Client agrees to:

Technical support is provided via email or in-app chat. Support does not include installation services (e.g., module activation, configuration, training, consulting), which may require separate agreements.

Any error discovered by the Client that affects the Software shall be reported in writing to the Provider at hello@azlytics.io.

The Provider owns all intellectual property rights relating to the Software (including accompanying documentation, updates, old/current/future versions, and any developments). No ownership rights transfer to the Client under this Agreement.

The Client shall not infringe the Provider's intellectual property rights nor:

Either Party may terminate this Agreement at any time by providing written notice to the other Party via email.

If a Party fails to perform a material obligation under this Agreement, the other Party may terminate by sending written notice. Termination takes effect only after a formal notice to cure remains unanswered for 15 (fifteen) business days.

Either Party may also terminate, without liability, via written notice if the other Party enters insolvency or liquidation proceedings, or if business operations cease for any reason.

Provisions on liability, intellectual property, non-solicitation, and confidentiality survive termination.

The Client is responsible for assessing whether the Software suits its needs. The Client acknowledges it received all necessary information before entering this Agreement. The Provider bears no liability if the Client cannot use the Software due to interconnection issues with Connectors or because of the Software's inadequacy for particular needs.

Analytics and insights from the Software are general guidance; the Client is solely responsible for business decisions made on the basis of such insights. The Provider is not liable for direct or indirect damages (e.g., lost profits, commercial disruption, lost data, brand harm) arising from the Client's use or inability to use the Software.

The Client's Data and databases, whether or not containing personal data, to which the Provider may have access in the performance of this Agreement, are the exclusive property of the Client. These Data are strictly confidential.

The Provider shall refrain from infringing the Client's property rights relating to the aforementioned Data and shall refrain from communicating them to third parties, reproducing them, or carrying out extractions (unless these operations are part of the services covered by this Agreement or following an express and prior request by the Client).

The Provider shall maintain and comply with adequate technical security measures to protect the Client's Data against any accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access, in particular when the processing involves the transmission of data over a network.

To the extent the Provider processes any Client Personal Data on behalf of the Client, the terms of the Data Processing Addendum shall apply. For further details on how we handle personal data, please refer to our Privacy Notice.

The Parties shall not be held liable for any breach of any of their obligations under this Agreement resulting from the occurrence of an event of force majeure, as defined by applicable law. In this case, the obligations of the Parties shall be suspended from the notification of this exonerating cause by one Party to the other until its termination.

To the extent that such circumstances continue for a period of more than 1 (one) month, the Parties agree to enter into discussions with a view to amending the terms of their respective commitments. If no agreement or alternative is possible, these commitments may then be terminated by the Party whose obligations are not affected by the event of force majeure, without damages, by simple written notification, without compensation or notice.